Return Policy: Dear customer we hope that you are always delighted with your order. If you do need to return a purchase kindly review the below steps. We can only accept returns 14 calendar days after receipt of order. The item must not be opened. For all returns you need a Returns Authorization Number (RAN) first.  For RAN contact us at service@lovetea.com Please provide 1) your order number 2) name 3) shipping address 4) reason for return.  Customers are responsible for return shipping costs. Our address is: LoveTeam.com PO Box 78585 Charlotte NC 28271 Thank you!